If you are shipping an item over $75, you should consider purchasing shipping insurance. For up to date information, monitor your return tracking link and contact us with any questions. Refer to the "CUSTOMS" section on the Shipping Policy regarding customs seizures for information regarding refunds on such issues.ĭepending on where you live, the return process may vary in time. If you receive a refund, the refund will contain the price of the item(s) ordered. Shipping costs are not reimbursed and are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. We recommend using the same courier you received your item with for quickest return processing. When returning your order, please address your return label to: MiniKatana LLC, 1919 Vineburn Ave #A8C, Los Angeles, CA 90032, United States.Please provide us with your return tracking link. Gift cards are non-refundable and non-returnable. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you on their own, the gift giver will need to contact us directly regarding any return, exchange, or refund requests. We cannot refund individuals with separate payment information. If you wish you return an item that was purchased as a gift and shipped directly to you from another party, please contact us within our 30 day warranty policy with any return, exchange, or store credit requests. If you believe that you received a defective, damaged, or incorrect item, please contact us for further evaluation. To be eligible for an exchange, your original item must be unused and in the condition in which it was received. Unfortunately, sale items cannot be refunded.Įxchanges or Replacements (if applicable)Īll exchanges and replacements must be requested by contacting within our 30 day warranty policy. Only regular priced items may be refunded. We are happy to work with you if there are any questions regarding this process. Lastly, if you’ve done all of this and you still have not received your refund after the 6th business day from the initial cancellation/refund notice sent via email, please contact us immediately at or by phone. Then, contact your credit card company or baking institution: i t may take some time before your refund is officially posted per your institution or credit card company's processing times. If you haven’t received your refund yet, first check your bank account again. If the inspection is passed, the price of the item itself will be processed automatically back to your credit card or original method of payment within a certain amount of business days. It will go through a return inspection for quality purposes. To be eligible for a refund, your return should be received by our warehouse and in unused condition. Please note that cancellations cannot always be guaranteed due to the speed of shipping. We do not reimburse for return shipping costs.Ĭancellation requests must be made by contacting us by email or phone BEFORE the item is shipped. To be eligible for a return, we require proof of purchase, documentation of your item being unused or in the same condition upon being received, and reason for your return. Altering products will result in cessation of said warranty. If you have any concerns regarding your product, please contact us via email with photos of said concern. Please note that its normal for handmade items to sometimes have very minor defects. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Email all requests/question to policy lasts 30 days per our warranty.
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